EMERGENCY AND TRAUMA

ORGANIZATION CHART (Clicks)

MISSION

To save the patient's life by providing early aggressive and effective emergency treatment, using interventional procedures to stabilize the patient before further management like surgery or definitive treatment.

OBJECTIVE

Our objective is to provide full satisfaction to our customers in process of being the top emergency center in Malaysia. We will achieve this by: -

1. Providing continuous health education for our patients, their family, and the community
2. Promoting personal and professional growth of Emergency Medical Care personnel by providing in-service and continuing education programs.
3. Initiating and supporting research projects in Emergency Medicine in relation to patients care
4. Providing an excellent work culture through suitable working conditions

POLICY

1. Emergency services are provided 24 hours, especially for the serious and critical patients.
2. To provide a comprehensive service which includes' pre-hospital 'resuscitation', stabilization and definitive care.
3. Service also includes Disaster Management, Domestic Violence, Sports Medicine and Emergency Medicine.
4. Our services are provided with a humanistic outlook and sensitive towards the economic and cultural aspects of our patient.
5. To provide fast and effective patient-friendly services.

CLIENT CHARTER

1. To provide an effective, accurate and caring service.
2. Cases will be treated according to their severity.
3. Complicated cases will be discussed with respective specialists.

Services are divided into 3: -

1. Acute Emergency Medical Care.
2. Support Services.
3. Administrative and Medico-Legal Services.

The treatment of patients is divided into 3 categories: -

1. Non Critical Zone (Green Zone).
2. Semi Critical Zone (Yellow Zone).
3. Critical Zone (Red Zone).

Comprehensive medical care includes: -

1. Asthma Bay

It is for asthmatics who have an attack of asthma.

2. One Stop Crisis Center (O.S.C.C)

Cases of rape, battered women, battered children are seen in this special room. Patients are also advised or counseled by social workers.

3. Pre Hospital Services
4. Disaster Management

The department is fully equipped for any disaster. An operation room is opened during any disaster. Emergency Department is mobilized to receive the victims as well as coordinate 'search and rescue' and 'medical base station'.

5. Out Patient Clinic

Run by Locum doctors for patients after office hours.

SUPPORT SERVICES

1. Pharmacy Counter: 24 hours pharmacy services for patients.
2. X-ray Room
3. CT Scan Room
4. Plaster Of Paris Room (P.O.P)
5. Laboratory
6. Ambulance